Authorized Return Period
Please inspect your order immediately upon receipt. Allbrite will accept the return of many items within 30 days of the date of the original invoice. Allbrite cannot accept returns after this authorized return period. After 30 days, any problems you have with your equipment should be addressed directly with the manufacturer or their authorised service centers.
Shipping Disclaimer Notice
Allbrite makes every effort to ship orders within 48 hours of the time the order is placed. Orders placed before 1:00pm Pacific Time that request express shipping will usually be shipped that same day for in stock merchandise. Orders placed online after 1:00 pm Pacific Time will usually ship on the following business day. (For example, if you place an order on Friday afternoon, your order will ship out on Monday.) If your order is placed after 1:00 pm and you want your order shipped that same day, please call us at 800-729-9960 and we will make every effort to accomodate your request. Please also note that next day shipping does not include Saturday delivery. (For example, if you place an order on Friday afternoon and choose a next day delivery option, your order will ship out on Monday and be delivered to you on Tuesday.) If you require Saturday delivery, please call us and give us your order # when you speak to customer service representative. Additional charges will apply for Saturday delivery.
Restocking Fee
ALL returns are subject to a 15% restocking fee.
Return Material Authorization (RMA)
RMA numbers are required for all returns and will be issued by a Allbrite Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.
Returned Merchandise Must Be in Original Condition
Allbrite will NOT accept Returns in other than ORIGINAL, UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.
Damaged Merchandise
Allbrite is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual or directions on the product labels. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.
Credits, Refunds and Exchanges
Allbrite does not offer cash refunds for returned items. A credit for your returned item(s) will be applied to your Allbrite account or your credit card. You may use this credit to purchase other products from our on line store.
Shipping Charges
Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying the shipping charges to return the item(s) to us. If you received FREE shipping on original orders, you will incure the shipping charge on return of those goods.
Exchanged Merchandise
Previously exchanged items cannot be returned for a second exchange or credit.
Returns Policy for the following items:
Chemicals
All chemical material (detailing chemicals, cleaners, compounds, paint sealants, etc.) must not have been used more than 25% and preferably UNOPENED and UNUSED and in ORIGINAL condition in order to qualify for a return. Returns of opened or used chemicals will be done at sloe judgement of Allbrite Customer Service representative.
Return Procedure
If your item was purchased within the last 30 days and meets the above criteria for an acceptable return, call Allbrite at 1-800-729-9960 (Monday – Friday, 8:00 AM to 5:00 PM Pacific Standard Time) for a REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice available and reference your invoice number for faster service.
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to Allbrite at the address given below by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc. Return shipping must be paid by the customer.
Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.
To assure that a credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. Do not tape or deface manufacturer's original product cartons.
Ship approved returns to:
Allbrite Car Care Products
ATTN: Returns Department
1201 N. Las Brisas Street
Anaheim, CA 92806
Warranties
Full manufacturer’s warranties are supplied with merchandise purchased from Albrite. Warranty cards must be completed and mailed in by the purchasing customer. Please refer any warranty repair or replacement to your local authorized service center. If you are unsure about how to contact the manufacturer, please contact our Customer Service Representative for more information.
Lost or Damaged Packages
Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact UPS within 24 hours or call a Allbrite at 1-800-729-9960.
When order is shipped you will be nonified via quantumview notification so you can track your package. If you do not receive your order within 1 week of scheduled delivery please contact us; your order may be lost in transit. Orders may be tracked at www.ups.com with a tracking # that we provide you. We will contact UPS and let you know of the status and if we have to ship your order again, we will do so.
Customer Service
Allbrite Customer Service Reps are available by phone Monday-Friday, 8:00 AM - 5:00 PM Pacific Standard Time. Call toll-free:
1-800-729-9960 or fax: 714-666-8685.
